r1999 Terms and Conditions

1General Introduction

These terms and conditions form a legally binding agreement between the r1999 online gaming platform (hereinafter "the Platform" or "r1999") and its users. The platform operates under the domain https://r1999.lat.

r1999 provides slot games, live casino, cricket betting and other entertainment gaming services for users in Bangladesh. By using the platform, you acknowledge that you have fully read, understood and accepted these terms.

2Eligibility and Age Requirement

To open an account and participate in gaming activities on the r1999 platform, the following conditions must be met:

• You must be at least 21 years old.
• You are using this service voluntarily and with full awareness.
• You have the right to participate in online gaming under the laws applicable in your area.
• You are creating an account for yourself, not on behalf of anyone else.

r1999 reserves the right to verify age and identity at any time. Account activity may be restricted until the verification process is complete.

3Account Registration

When registering an account on r1999, you must provide accurate, complete and up-to-date information. Providing false information will result in account closure.

3.1 Registration Requirements

• Each individual may create only one account.
• Creating multiple accounts using the same device, IP address or payment method is prohibited.
• The name used on the account must match the name on the payment method.
• The mobile number and email address provided at registration must be active.

3.2 Identity Verification (KYC)

Before processing a withdrawal or for transactions above a certain amount, r1999 may verify your identity. The following documents may be requested for this purpose:

• A copy of your National ID Card (NID) or passport.
• Confirmation of an active payment method (bKash, Nagad, Rocket, Upay).
• Additional documents if required.

4Account Security

Maintaining the security of your account is entirely your responsibility. Please follow the guidelines below:

• Keep your password strong and unique — at least 8 characters, including numbers and special symbols.
• Never share your login credentials with any third party.
• If you suspect unauthorized access to your account, contact us immediately.
• Always log out after using a public device or network.

5Deposits and Payments

The following payment methods are available for depositing funds on r1999: bKash, Nagad, Rocket, Upay.

5.1 Deposit Terms

• The minimum deposit amount for each method is ৳500.
• When making a deposit, you must use a payment method registered in your own name only.
• Deposits from third-party accounts or credit cards are not accepted.
• Successfully verified deposits are generally credited to the account immediately.

5.2 Deposit Failures

If a deposit does not appear in your account due to a technical issue or network failure, please notify our support team via live chat. Keep the transaction reference number for your records.

6Withdrawals and Processing

6.1 Withdrawal Terms

• The minimum withdrawal amount is ৳800.
• Withdrawals can only be made to a payment method registered in your own name.
• Standard processing time is 15 minutes to 2 hours.
• Withdrawals may be held if identity verification has not been completed.

6.2 Withdrawal Rejections

Withdrawals may be rejected or delayed in the following circumstances:

• If the wagering requirements for a bonus have not been met.
• If suspicious activity is detected on the account.
• If KYC verification is incomplete.
• If there is suspicion of multiple accounts.

7Bonuses and Promotional Offers

7.1 Welcome Bonus

New members on r1999 will receive a 100% welcome bonus on their first deposit, up to a maximum of ৳20,000. The following conditions apply to this bonus:

• A 15x wagering requirement must be completed before the bonus amount can be withdrawn.
• Only eligible games will count towards the wagering calculation.
• Wagering must be completed within the specified time limit after the bonus is activated.
• The welcome bonus applies only once per account.

7.2 Other Promotional Offers

r1999 regularly provides various promotional offers. Each offer has its own terms, which are clearly stated at the time the offer is made. General bonus rules:

• A bonus may only be used once per account.
• If bonus abuse or manipulation is proven, the bonus and any associated winnings will be forfeited.
• r1999 reserves the right to modify or cancel any bonus offer.

7.3 VIP Program

The r1999 VIP program has five tiers — Bronze, Silver, Gold, Platinum and Diamond. Weekly cashback is available at each tier:

• Bronze: Up to 0.3% weekly cashback.
• Silver: Up to 0.6% weekly cashback.
• Gold: Up to 0.9% weekly cashback.
• Platinum: Up to 1.2% weekly cashback.
• Diamond: Up to 1.5% weekly cashback.

Advancement to a higher VIP tier depends on your gaming activity and engagement with the platform.

8Gaming Rules

The following rules must be followed when playing games on the r1999 platform:

• Each game has its own rules, which are displayed when the game is launched.
• If the outcome of a game is uncertain due to a technical error, that round may be declared void.
• If a game is left incomplete due to a network disruption, the data saved on the server will be considered final.
• Unusually large winnings resulting from a software bug or programming error will not be paid out.

8.1 Live Casino

In live casino games, the dealer's decision is final. If a game is interrupted due to a technical issue, bets that have already been settled will remain valid.

8.2 Cricket Betting

Specific rules apply to each match in cricket betting. If a match is abandoned or suspended, settlement will be made in accordance with the bet terms.

9Prohibited Activities

The following activities are strictly prohibited on the r1999 platform:

• Operating multiple accounts or claiming multiple bonuses.
• Using automated bots, scripts or any technical manipulation to gain an unfair advantage.
• Abusing bonuses or violating promotional terms.
• Using the platform for money laundering or any illegal financial activity.
• Manipulative or fraudulent behavior towards other users.
• Attempting to bypass or hack the platform's security systems.
• Transacting through third-party payment methods or virtual cards.

10Account Suspension and Closure

10.1 r1999's Rights

r1999 may suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any provision of these terms.
• Providing false or misleading information.
• Suspicious or fraudulent activity.
• Court orders or legal obligations.

10.2 User Rights

You may close your account at any time. In that case, please contact us via live chat. Any outstanding balance before account closure may be withdrawn in accordance with the applicable terms and conditions.

10.3 Inactive Accounts

For accounts that have been inactive for an extended period, r1999 may impose a maintenance fee or declare the account inactive.

11Limitation of Liability

r1999 bears no liability for compensation in the following circumstances:

• A game remaining incomplete due to internet connection disruption or technical errors.
• Failure of third-party services (payment gateways, mobile networks, etc.).
• Losses arising from failure to follow approved security procedures.
• Unforeseen natural disasters or unavoidable events (Force Majeure).

12Privacy & Data Protection

r1999 gives the highest priority to the protection of your personal information. The platform uses SSL encryption technology to keep all data secure.

• Your personal information is not sold to third parties.
• Information may be provided to authorities in cases of legal obligation.
• Read our Privacy Policy for more details.

13Dispute Resolution

If any dispute arises between r1999 and a user, an attempt will first be made to resolve it through discussion. Steps for dispute resolution:

• Step 1: Notify our support team via 24/7 live chat.
• Step 2: Send a detailed complaint to [email protected].
• Step 3: r1999 will resolve the complaint within 30 business days of receipt.

The data stored on r1999's servers will be considered the final evidence in dispute resolution.

14Changes to Terms

r1999 reserves the right to change these rules and terms at any time. Users will be notified through the platform or by email before the changes take effect.

• For significant changes, at least 7 days' prior notice will be given.
• If you continue using the platform after the updated terms take effect, you will be considered to have accepted the new terms.
• If you object to the new terms, please apply to close your account.

15Contact

If you have any questions or comments about these rules and terms, please contact us:

• Live Chat: Support is available in Bengali 24/7.
• Email: [email protected]

Stay with r1999 and enjoy gaming safely and responsibly.

To learn more about responsible gaming, visit our Responsible Gaming page.